Complaint Policy
Fanz Unlimited LLC Complaints Policy
Purpose:
Fanz Unlimited LLC is committed to providing a high level of service to our creators, members, and users. If we fail to meet expectations, we want to address the issue swiftly, fairly, and effectively. This policy outlines our approach to handling complaints, ensuring transparency, respect, and a resolution-focused process.
1. Scope of the Policy
This policy applies to complaints related to:
•Content or interactions on Fanz Unlimited platforms
•Platform performance and technical issues
•Violations of terms, policies, and guidelines
•Service or support concerns
•Account or payment issues
2. How to File a Complaint
To file a complaint, please contact us through one of the following channels:
•Email: support@fanzunlimited.com
•Mailing Address:
Fanz Unlimited LLC
30 N Gould Street #45302
Sheridan, WY 82801
In your complaint, please provide:
1.Your name and contact information.
2.A clear description of the issue.
3.Any relevant evidence (e.g., screenshots, links).
4.The outcome you’re hoping for, if applicable.
3. Complaint Resolution Process
1. Acknowledgment:
We aim to acknowledge all complaints within 2 business days. You will receive confirmation that your complaint has been received and is being reviewed.
2. Assessment and Investigation:
Our team will investigate your complaint thoroughly. This process may include reviewing evidence, consulting relevant parties, and analyzing logs or other platform data.
3. Response:
Your complaint will be resolved in 7 business days from the date of receipt. If additional time is required, we will inform you of the expected timeline.
4. Resolution Options:
Possible resolutions may include:
•Explanation or clarification
•Action taken against offending accounts
•Technical adjustments or fixes
•Refunds or adjustments in applicable situations
•Changes in internal policies to prevent future issues
5. Follow-up:
After the resolution, we may reach out to ensure the outcome met your expectations and to gather any additional feedback to improve our services.
4. Appeals Process
If you are dissatisfied with our resolution, you may appeal within 14 days by responding to our final decision email. The appeal will be escalated to a higher-level team member for review, and we will aim to respond to appeals within 7 business days.
5. Confidentiality and Data Protection
All complaints are handled with confidentiality. Any personal data or information disclosed during the complaint process is protected in accordance with our Privacy Policy.
6. Policy Review and Updates
We are committed to continuous improvement and may review and update this policy periodically. Any changes will be posted on our website and/or communicated directly to users.
Contact Us
For further information or assistance with this policy, please reach out to us at support@fanzunlimited.com.