Compliance, Ethics, Transaction, Creator Shop, Anti Slavery, Complaints and Legal Policy
Fanz Unlimited LLC Complaints Policy
Purpose:
Fanz Unlimited LLC is committed to providing a high level of service to our creators, members, and users. If we fail to meet expectations, we want to address the issue swiftly, fairly, and effectively. This policy outlines our approach to handling complaints, ensuring transparency, respect, and a resolution-focused process.
1. Scope of the Policy
This policy applies to complaints related to:
•Content or interactions on Fanz Unlimited platforms
•Platform performance and technical issues
•Violations of terms, policies, and guidelines
•Service or support concerns
•Account or payment issues
2. How to File a Complaint
To file a complaint, please contact us through one of the following channels:
•Email: support@fanzunlimited.com
•Mailing Address:
Fanz Unlimited LLC
30 N Gould Street #45302
Sheridan, WY 82801
In your complaint, please provide:
1.Your name and contact information.
2.A clear description of the issue.
3.Any relevant evidence (e.g., screenshots, links).
4.The outcome you’re hoping for, if applicable.
3. Complaint Resolution Process
1. Acknowledgment:
We aim to acknowledge all complaints within 2 business days. You will receive confirmation that your complaint has been received and is being reviewed.
2. Assessment and Investigation:
Our team will investigate your complaint thoroughly. This process may include reviewing evidence, consulting relevant parties, and analyzing logs or other platform data.
3. Response:
Within 7 business days of acknowledging your complaint, we will respond with our findings and proposed resolution. If additional time is required, we will inform you of the expected timeline.
4. Resolution Options:
Possible resolutions may include:
•Explanation or clarification
•Action taken against offending accounts
•Technical adjustments or fixes
•Refunds or adjustments in applicable situations
•Changes in internal policies to prevent future issues
5. Follow-up:
After the resolution, we may reach out to ensure the outcome met your expectations and to gather any additional feedback to improve our services.
4. Appeals Process
If you are dissatisfied with our resolution, you may appeal within 14 days by responding to our final decision email. The appeal will be escalated to a higher-level team member for review, and we will aim to respond to appeals within 7 business days.
5. Confidentiality and Data Protection
All complaints are handled with confidentiality. Any personal data or information disclosed during the complaint process is protected in accordance with our Privacy Policy.
6. Policy Review and Updates
We are committed to continuous improvement and may review and update this policy periodically. Any changes will be posted on our website and/or communicated directly to users.
Contact Us
For further information or assistance with this policy, please reach out to us at support@fanzunlimited.com.
Fanz Unlimited LLC Compliance, Ethics, Transaction, Creator Shop, and Legal Policy Including:
• Compliance & Ethics Policy
• Age Verification & 18 U.S.C. § 2257 Compliance
• Children’s Online Privacy Protection Act (COPPA) Compliance
• Know Your Customer (KYC) Policy
• Content Licensing Agreements Policy
• Data Retention Policy
• Digital Millennium Copyright Act (DMCA) Compliance
• Taxation Compliance (U.S. W9 Forms, 1099, VAT, GST)
• International Compliance (GDPR & CCPA)
• PCI DSS Compliance
• Vendor Management & Compliance Policy
• API Usage Compliance Policy
• Crisis Management Protocol
• Safety and Content Moderation Policy
• Secure Data Storage & Transmission Policy
• Notice of Illegal Content Reporting
• Refund and Returns Policy
• Payment and Payout Policy
• Indemnification Policy
• Dispute Resolution & Arbitration Policy
• Legal Liability and Lawsuit Ramifications Policy
• Labeling of Explicit Content Policy
• Shop Policy for Creator Merchandise Sales
• Sales Tax Compliance Policy
• Consumer Protection Laws Policy
• Shipping & Delivery Policy for Merchandise
• Misrepresentation and Prohibited Items Policy
• Privacy Policy
• Data Privacy and Security Policy
1. Introduction
At Fanz Unlimited LLC, we are committed to maintaining a safe, ethical, and legally compliant platform for creators, members, and partners. This policy sets forth the ethical standards and legal responsibilities of our company and applies to all users, creators, vendors, and stakeholders across all our platforms, including BoyFanz, GirlFanz, TransFanz, RedneckFanz, DLBroz, and others. By accessing or using any of our platforms, you agree to adhere to the policies outlined herein.
2. Statement of Ethics
Fanz Unlimited LLC is built on the principles of inclusivity, respect, transparency, and fairness. Our ethical guidelines are based on:
• Integrity: We act with honesty, transparency, and fairness in all of our interactions.
• Safety: We prioritize the safety of our users, especially when dealing with sensitive or explicit content.
• Compliance: We strictly adhere to all local, national, and international laws, as well as industry best practices, to protect our community.
3. Legal and Compliance Standards
3.1 Age Verification & 18 U.S.C. § 2257 Compliance
As an adult content platform, Fanz Unlimited LLC adheres to 18 U.S.C. § 2257, which mandates that every individual appearing in any sexually explicit material must be at least 18 years old. To ensure full compliance:
• Persona Verification: Both members and creators must complete Persona verification at sign-up. This process includes the submission of a valid government-issued ID and a real-time selfie for identity verification.
• Co-Star Verification: If content features multiple performers, each co-star must undergo the same verification process to ensure all parties are legally verified as being over the age of 18.
• Record Keeping: All age verification records are securely stored in accordance with 18 U.S.C. § 2257 requirements and are available for inspection by law enforcement agencies.
3.2 Children’s Online Privacy Protection Act (COPPA) Compliance
We do not knowingly collect, solicit, or share personal information from individuals under the age of 18. Any detected activity by a minor on the platform will result in immediate account suspension and a report to the relevant authorities. Fanz Unlimited LLC complies with COPPA and does not allow any minors to use or participate in the platform.
3.3 Know Your Customer (KYC)
We employ KYC protocols to prevent fraud and ensure the integrity of our community. Both creators and members are required to verify their identities using Persona, which verifies legal identity documents and matches them with a real-time selfie. This helps prevent identity fraud, ensure legal compliance, and maintain the security of transactions on our platform.
3.4 Content Licensing Agreements
Creators retain full ownership of the content they produce and upload to our platforms. By uploading content, creators grant Fanz Unlimited LLC a non-exclusive, worldwide license to display, distribute, promote, and monetize their content. Co-star agreements are mandatory when other individuals are involved in the production of the content, ensuring all parties understand and consent to the distribution of their likeness.
3.5 Data Retention Policy
To comply with international regulations, we have implemented strict data retention policies. We retain records of age verification, content licenses, and user activity for a minimum of five years in compliance with 18 U.S.C. § 2257 and international privacy regulations such as GDPR and CCPA. User data may be retained longer where required by law, but personal data will not be stored longer than necessary to meet legal requirements.
3.6 DMCA Compliance
Fanz Unlimited LLC respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). Our platform includes a DMCA Takedown Process:
• If a creator or third party believes their copyrighted material is being infringed upon, they may submit a DMCA takedown request using our online form.
• Upon receipt, we will investigate the claim and, if verified, promptly remove the infringing content and notify the alleged infringer. Repeat offenders may face account suspension or permanent removal from our platforms.
3.7 Taxation Compliance
All creators must comply with taxation laws. Fanz Unlimited LLC will collect W9 forms from U.S.-based creators and issue 1099 forms for tax reporting at the end of each fiscal year. Non-U.S. creators are subject to their local tax laws, and Fanz Unlimited LLC will ensure compliance with VAT, GST, and other applicable taxes in relevant jurisdictions. Creators are responsible for reporting and paying taxes on the income earned through our platform.
3.8 International Compliance (GDPR & CCPA)
We comply with international privacy laws, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the U.S. Users have the right to:
• Access, modify, or delete their personal data.
• Opt-out of the collection or processing of certain data.
To exercise these rights, users may contact us at support@fanzunlimited.com. Our Data Processing Agreement (DPA) ensures secure handling of personal data across borders.
3.9 PCI DSS Compliance
Fanz Unlimited LLC ensures that all payment transactions are secure and adhere to the Payment Card Industry Data Security Standard (PCI DSS). We use encrypted payment processors such as CCBill and RocketGate, which comply with PCI DSS to protect financial data during transactions. All payment information is encrypted, and we do not store sensitive cardholder data on our servers.
3.10 Vendor Management & Compliance
We partner with industry-leading vendors to ensure compliance with all legal standards. Our key partners include:
• Persona: For identity and age verification.
• Wasabi and Amazon AWS: For secure cloud storage of user data and content.
• CCBill and RocketGate: For payment processing.
All vendors undergo due diligence to ensure compliance with our security and legal standards, including GDPR, CCPA, and PCI DSS.
3.11 API Usage Compliance
Third-party APIs integrated into our platform must adhere to our security, privacy, and compliance standards. We ensure that any API used within Fanz Unlimited LLC complies with local and international regulations, including the transmission and storage of personal data, financial information, and any other sensitive data.
4. Safety & Security
4.1 Crisis Management
Fanz Unlimited LLC maintains a comprehensive Crisis Management Plan to handle potential threats, such as security breaches, legal issues, or PR crises. This protocol ensures swift action, data security, user communication, and resolution of the crisis with minimal disruption.
4.2 Safety and Content Moderation
We use automated and manual content moderation tools to detect and remove illegal or inappropriate content. Any flagged or reported content will be reviewed by our moderation team, and users found violating our policies may be subject to content removal, account suspension, or legal action. Content related to child exploitation, fraud, or illegal activities will result in immediate reporting to law enforcement.
4.3 Secure Data Storage & Transmission
All personal data and content are stored securely using Wasabi and Amazon AWS cloud solutions, with encrypted SSL/TLS protocols ensuring secure transmission. We employ industry-standard encryption to protect sensitive user data during both storage and transmission.
4.4 Reporting Illegal Content
Fanz Unlimited LLC has a zero-tolerance policy for illegal content, including child exploitation or trafficking, which will be reported immediately to law enforcement. All platform users are required to adhere to the laws of the country in which they operate.
5. Financial Policies
5.1 Refund and Returns Policy
All sales on our platform (including subscriptions, pay-per-view content, tips, and other payments) are final. We do not offer refunds except in cases where content is defective or inaccessible due to platform-related issues. Refunds will be processed within 5-10 business days through the payment gateway used for the original transaction.
5.2 Payment and Payout Policy
Creators are paid based on their chosen payout schedule (weekly, bi-weekly, or monthly) after meeting the platform’s minimum payout threshold. Payments are made through PCI DSS-compliant gateways. Payments may be withheld in the case of policy violations, pending investigations, or in compliance with legal requests.
6. Legal Compliance and Dispute Resolution
6.1 Indemnification
By using our platform, users agree to indemnify and hold harmless Fanz Unlimited LLC, its affiliates, employees, and contractors from any claims, damages, legal fees, or liabilities arising from:
• The misuse of the platform.
• Violation of this policy or any applicable law.
• Any third-party claims regarding content uploaded by creators.
6.2 Lawsuit and Legal Ramifications
Fanz Unlimited LLC requires disputes to be resolved through arbitration, where permitted by law. All legal proceedings will take place in Sheridan, Wyoming, or a mutually agreed-upon jurisdiction. Users waive their right to participate in class-action lawsuits, except where prohibited by law.
6.3 Legal Support and Auditing Standards
Fanz Unlimited LLC undergoes regular internal audits to ensure compliance with all applicable laws and industry standards. Our legal team is available to assist in the resolution of disputes,
audits, and law enforcement requests.
7. Labeling of Content
All explicit content uploaded to our platform is labeled in compliance with 18 U.S.C. § 2257. Each piece of content includes the appropriate custodial records, age verification, and legal notices as required by law.
Fanz Unlimited Shop Policy
1. Introduction
The Fanz Unlimited LLC Shop Policy governs the sale of physical and digital merchandise by creators on our platforms, including BoyFanz, GirlFanz, TransFanz, RedneckFanz, DLBroz, and others. By using the shop feature, creators and customers agree to abide by this policy, which ensures compliance with legal requirements, platform standards, and fair trade practices.
2. Creator Merchandise Sales
2.1 Eligibility to Sell
Creators must meet the following requirements to sell merchandise:
• Persona Verification: All creators must have completed identity verification through Persona.
• Agreement to Shop Terms: Creators must agree to the Shop Terms and Conditions, which outline their responsibilities regarding sales, shipping, returns, and legal compliance.
• Payment Setup: Creators must have a valid payout account connected (through CCBill, RocketGate, or other approved gateways) to receive payments for merchandise sales.
2.2 Product Listings
Creators are responsible for creating their own product listings, which must include:
• Product Descriptions: Accurate and clear descriptions of the item being sold (e.g., size, material, condition for physical items).
• Pricing: Prices must be clearly stated, including shipping costs (if applicable). All prices must comply with the platform’s minimum and maximum thresholds.
• Product Images: High-quality images of the product that reflect its actual condition. Misleading or inaccurate images will result in the removal of the listing and possible suspension.
• Shipping Information: Clear shipping options and estimated delivery times must be provided.
Fanz Unlimited reserves the right to review product listings for compliance with our platform standards, including product appropriateness and legality.
2.3 Digital Products
Creators may also sell digital goods (e.g., exclusive videos, photos, artwork). These products must:
• Be immediately downloadable after purchase.
• Comply with all platform content guidelines, including compliance with 18 U.S.C. § 2257 for explicit material.
3. Customer Experience
3.1 Purchasing Process
Customers can purchase merchandise from creators through the platform using the available payment gateways. The purchasing process includes:
• Selection: Customers browse creator shops and select items to add to their cart.
• Checkout: Customers complete their purchase by entering payment information. Payment is securely processed via PCI DSS-compliant payment gateways (e.g., CCBill, RocketGate).
• Order Confirmation: Customers receive an email confirming their purchase, including details of the item(s), expected shipping date, and tracking information (if applicable).
3.2 Shipping & Delivery
Creators are responsible for fulfilling and shipping physical merchandise:
• Shipping Timeframes: Creators must ship orders within the timeframe listed on the product page. Delays must be communicated to the customer through the platform.
• Shipping Carriers: Creators can choose their preferred shipping carriers but must provide tracking information for all shipped orders.
• International Shipping: Creators must comply with international shipping regulations, including any customs duties or restrictions.
4. Returns, Refunds, and Cancellations
4.1 Return Policy for Physical Merchandise
Creators must specify their return policy on the product listing. At a minimum, creators must allow returns for:
• Defective or Damaged Items: If a customer receives a damaged or defective product, they must notify the creator within 7 days of delivery. The creator is responsible for offering a refund, exchange, or repair.
• Not as Described: If the product differs significantly from the description or images, customers can request a refund or exchange within 7 days of delivery.
4.2 Refund Policy for Digital Products
Digital products are non-refundable except in cases where:
• The product is not accessible due to platform or technical issues.
• The product is misrepresented or different from what was advertised.
In such cases, customers must submit a refund request within 24 hours of purchase, and the platform will review the issue.
4.3 Cancellations
• Before Shipping: Customers may cancel their order before the product is shipped. Once shipped, cancellation is no longer available.
• Digital Products: Since digital products are delivered instantly, cancellations are not allowed once the purchase is complete.
4.4 Dispute Resolution
If a dispute arises between a creator and a customer, Fanz Unlimited will mediate the issue. Customers or creators can file a dispute claim, and Fanz Unlimited will review the transaction and facilitate a resolution within 10 business days.
5. Payments and Payouts
5.1 Payment Processing
All payments for merchandise are processed securely through our PCI DSS-compliant gateways. Fanz Unlimited handles the payment process to ensure security and fraud prevention. Once the payment is confirmed:
• Customers: Will receive a confirmation email, along with tracking information for physical items.
• Creators: Payments are held until the item is marked as shipped and received by the customer.
5.2 Creator Payouts
Creators will receive payouts for merchandise sales:
• Physical Goods: Payments are released once the product is delivered and the return window has passed (typically 7 days).
• Digital Goods: Payments are released immediately after the sale is confirmed and the product has been delivered digitally.
• Payout Schedule: Creators can choose weekly, bi-weekly, or monthly payout schedules. All payouts will be subject to the platform’s revenue share (as outlined in the creator’s agreement).
6. Tax Compliance
6.1 Sales Tax
Creators are responsible for collecting and remitting sales tax in applicable jurisdictions. Fanz Unlimited provides the tools necessary to calculate and add sales tax to orders, but it is the creator’s responsibility to ensure tax compliance with their local regulations.
6.2 Income Tax
Creators are responsible for reporting their merchandise earnings as part of their income. Fanz Unlimited will issue W9 forms for U.S. creators and 1099 forms for tax reporting at the end of each year. Non-U.S. creators are subject to their local tax laws and must report earnings accordingly.
7. Content and Product Guidelines
7.1 Prohibited Items
Creators may not sell the following items on the platform:
• Illegal or counterfeit goods.
• Items that promote hate speech, violence, or discrimination.
• Products that violate intellectual property laws (e.g., unauthorized branded merchandise).
• Items prohibited by international shipping regulations.
7.2 Misrepresentation
All items listed must be accurately described. Misleading descriptions or images will result in the removal of the listing and potential suspension of the creator’s account.
8. Compliance and Legal Standards
8.1 PCI DSS Compliance
All payments are handled through PCI DSS-compliant systems to ensure the security of financial transactions. We use CCBill and RocketGate to process payments securely, ensuring that sensitive card information is never stored on our platform.
8.2 Legal Liability and Indemnification
Creators are responsible for complying with all laws governing the sale of their merchandise, including tax and consumer protection laws. Creators agree to indemnify and hold Fanz Unlimited LLC harmless from any legal claims, disputes, or damages arising from their merchandise sales.
8.3 Consumer Protection Laws
Creators are responsible for ensuring that their merchandise complies with local consumer protection laws, including returns and refund policies, shipping disclosures, and product warranties.
9. Data Privacy and Security
9.1 Secure Data Storage
All customer and transaction data are securely stored using Wasabi and Amazon AWS, ensuring the highest levels of security and privacy. Financial data is encrypted and transmitted securely.
9.2 Privacy Policy
Customer information collected during purchases will only be used for order processing and delivery. Creators do not have access to customer financial information. Personal data is handled in compliance with GDPR and CCPA regulations.
10. Changes to Shop Policy
Fanz Unlimited LLC reserves the right to modify or update this Shop Policy at any time. Changes will be effective upon posting, and users will be notified of significant updates.
Anti-Trafficking and Anti-Slavery Policy
1. Introduction
Fanz Unlimited LLC is committed to combatting human trafficking, slavery, and any form of exploitation. We maintain a zero-tolerance policy against human trafficking, forced labor, and all forms of modern slavery within our platforms, including BoyFanz, GirlFanz, TransFanz, RedneckFanz, DLBroz, and others. This policy applies to all users, creators, employees, partners, and third-party vendors.
2. Definition of Human Trafficking and Slavery
Human trafficking and modern slavery include any actions that involve the exploitation of individuals through:
• Forced Labor: Compelling individuals to work against their will through coercion, threats, or deception.
• Sex Trafficking: Forcing individuals into commercial sex acts through fraud, force, or coercion.
• Child Exploitation: Any sexual or labor exploitation involving minors.
• Involuntary Servitude: Situations where individuals are compelled to work through threats of harm or legal retaliation.
3. Commitment to Prevention
Fanz Unlimited LLC is committed to ensuring that our platform is not used to facilitate or promote human trafficking, slavery, or any form of exploitation. We proactively take measures to prevent and identify these activities, including:
• Strict Age Verification: All users and creators must complete the Persona age and identity verification process to ensure that no minors or trafficked individuals appear in content on our platform.
• Co-Star Verification: All individuals appearing in content with creators must undergo the same verification process to confirm that they are participating willingly and legally.
• Content Moderation: We employ automated tools and human moderation to monitor content for any signs of trafficking, exploitation, or illegal activity. Any content found in violation will be immediately removed, and accounts will be reported to law enforcement.
4. Reporting and Investigation
We encourage all users to report any suspicious activity related to trafficking, slavery, or exploitation. Reports can be made anonymously via our Support Team at support@fanzunlimited.com. When a report is received:
• Immediate Action: Any content or accounts associated with trafficking or slavery will be immediately suspended pending an investigation.
• Cooperation with Law Enforcement: Fanz Unlimited LLC will cooperate fully with local, national, and international law enforcement authorities to investigate and prosecute incidents of trafficking or slavery. This includes providing account data, content, and communication records as required by law.
5. Vendor and Partner Compliance
We require all third-party vendors and business partners to comply with our anti-trafficking and anti-slavery standards. This includes:
• Vendor Due Diligence: We ensure that our partners, including Persona, Wasabi, Amazon AWS, and payment processors (e.g., CCBill, RocketGate), adhere to the same standards to prevent human trafficking and slavery in their operations.
• Contractual Obligations: All partners are contractually obligated to prevent and report any activity that violates our anti-trafficking policy.
6. Training and Awareness
Fanz Unlimited LLC is committed to raising awareness about the risks of human trafficking and modern slavery:
• Staff Training: We provide regular training to employees and content moderators to recognize signs of trafficking and exploitation.
• Creator Awareness: Creators are educated about trafficking risks and encouraged to report suspicious activity involving fans or other creators.
7. Zero Tolerance Policy
Any user, creator, or partner found engaging in or facilitating human trafficking or slavery will face:
• Immediate Account Termination: Accounts involved in trafficking will be permanently banned from our platform.
• Legal Action: Fanz Unlimited LLC will pursue all legal avenues to ensure individuals responsible for trafficking are prosecuted to the fullest extent of the law.
8. Reporting Suspicious Activity
We encourage our community to stay vigilant and report any suspicious content, communications, or behavior related to trafficking or exploitation. You can contact us anonymously at:
• Email: support@fanzunlimited.com
• Phone: (307) 216-3828
All reports are taken seriously, and Fanz Unlimited LLC will take immediate steps to address any valid concerns.
9. Compliance with International Standards
Fanz Unlimited LLC complies with all international anti-trafficking laws and standards, including the Trafficking Victims Protection Act (TVPA) and the Modern Slavery Act 2015 (UK). Our commitment is to ensure that our platforms do not contribute to trafficking or slavery in any way.
Contact Us
For any inquiries related to this policy or compliance standards, please contact us at:
Fanz Unlimited LLC
30 N Gould Street #45302, Sheridan, WY 82801
Email: support@fanzunlimited.com
Phone: (307) 216-3828